Performance Analytics Consultant Job at eTeam Inc, Davidson County, NC

  • eTeam Inc
  • Davidson County, NC

Job Description

Pay Rate: $70 - $80/Hour


We are seeking a skilled Performance Analytics Specialist with expertise in ServiceNow to design dashboards, analyze KPIs, and optimize ServiceNow modules for improved service delivery and decision-making. ITSM, ITOM Management, Platform Architect, advisory recommendation, IT/Software Asset Management experience


Key Responsibilities:

  • Develop Performance Analytics indicators, breakdowns, and dashboards in ServiceNow.
  • Analyze trends and create actionable insights to improve KPIs, SLAs, and OLAs.
  • Collaborate with teams to enhance workflows using ServiceNow data insights.
  • Ensure data integrity and maintain existing Performance Analytics solutions.
  • Expertise in ServiceNow modules (e.g., ITSM, ITOM) and Performance Analytics.
  • Proficient in JavaScript, REST APIs, and ServiceNow Studio.

Must have :

  • ServiceNow certification (CIS/Admin).
  • Familiarity with ITIL and Agile methodologies.

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