Job Description

Job Title

SAP S/4HANA Transformation – CS / SD Consultant

Job Summary

We are seeking an experienced SAP S/4HANA CS / SD Consultant to support end-to-end SAP S/4HANA transformation and implementation projects . The consultant will work under the guidance of a Module Lead or Solution Architect and contribute to configuration, testing, data migration support, and post–go-live stabilization of Customer Service (CS) and Sales & Distribution (SD) processes.

This role focuses on hands-on functional delivery across Service-to-Cash and Order-to-Cash (O2C) processes, aligned with SAP S/4HANA best practices.

Key Responsibilities

SAP CS & SD Configuration

• Configure and support SAP S/4HANA SD processes including:
• Sales Order Management
• Pricing and Condition Techniques
• Delivery, Shipping, and Billing
• Credit Management (basic exposure)
• Configure and support SAP CS processes including:
• Service Notifications and Service Orders
• Service Contracts and Warranties
• Resource-related billing
• Support CS–SD integration for service and billing processes.

S/4HANA Transformation Support

• Support ECC to S/4HANA conversions or greenfield implementations.
• Apply S/4HANA SD and CS simplifications , Fiori apps, and embedded analytics.
• Assist in Fit-to-Standard (F2S) workshops and requirement clarification.

Integration & Collaboration

• Work closely with MM, WM/EWM, TM, PM, and FI/CO teams to ensure end-to-end integration.
• Support Business Partner (BP) and customer master data configuration and validation.
• Coordinate with technical teams (ABAP, CPI, middleware) on RICEFW objects and interfaces.

Testing & Data Migration

• Prepare and execute unit testing and SIT test cases for CS and SD scenarios.
• Support UAT , defect resolution, and business user clarification.
• Assist with data migration validation for customers, service contracts, and open documents.

Go-Live & Hypercare

• Support cutover activities for open sales orders, service orders, contracts, and billing.
• Provide hypercare support , troubleshooting CS / SD issues post go-live.
• Document issues, resolutions, and process changes.

Documentation & Methodology

• Prepare and maintain:
• Functional specifications
• Configuration documents
• Test scripts and user guides
• Follow SAP Activate methodology and project documentation standards.

Required Skills & Experience

SAP CS & SD Expertise

• 5–8 years of SAP functional experience in:
• SAP SD (Order-to-Cash)
• SAP CS (Service Management)
• At least one full-cycle SAP S/4HANA implementation or conversion project
• Strong understanding of sales and customer service processes

S/4HANA & Service Knowledge

• Hands-on experience with:
• S/4HANA SD configuration
• CS integration with SD and FI
• Business Partner (BP) concept
• Exposure to S/4HANA Service Management or FSM is a plus.
• Knowledge on LeanIX, Signavio for process flow preparation and discussion with business team, is an added advantage

Preferred Qualifications

• SAP S/4HANA or SAP SD / CS certification
• Experience with SAP Activate methodology
• Industry exposure to Manufacturing, Utilities, Automotive, or Industrial Equipment
• Exposure to PM or EWM is an advantage

Soft Skills

• Strong analytical and troubleshooting skills
• Good communication and documentation abilities
• Ability to work effectively in onshore–offshore and multi-country delivery models
• Willingness to learn and adapt to S/4HANA innovations

Location & Work Model

• Location: As per project needs
• Work Model: Hybrid / Onsite / Offshore (project dependent)

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