RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Client Success Manager. About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our rapidly-growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting. About the Role As a Client Success Manager, you lead the way with clients, harnessing your understanding of their goals and objectives to deliver value through the RF platform. In this role, you will be responsible for the engagement, on-going success, and partnership of RainFocus clients who use our event platform. If you enjoy building and owning client relationships, then this is the role for you! The Client Success Manager (CSM) is responsible for ensuring an outstanding client experience throughout the client lifecycle. The CSM articulates value and understands the client’s strategic goals, and leverages that understanding to drive client adoption, success, and retention. The CSM will lead the post-sales efforts in building account plans and leading key initiatives that are successful and repeatable in delivering value to our clients. The CSM is highly proficient in the RainFocus platform to intelligently speak to the value and usage of each module/workstream. Additionally, the CSM identifies opportunities to enhance client relationships and promote the proper utilization of RainFocus resources. Key Responsibilities - B2A Management & Auditing (Primary Focus - ~80%) - Creation & Maintenance: Partner with Client Success Management Leadership to create and keep up-to-date B2A documentation for new and existing accounts. - Accuracy Audits: Perform regular, structured audits of B2As to ensure alignment with active client contracts, scope changes, and deliverable schedules. - Compliance Tracking: Monitor deliverable completion against agreed-upon B2A milestones and flag discrepancies or potential risks to CSM Leadership.
- Asset Organization: Keep central repositories, knowledge bases, and CSM tools organized and aligned with current B2A standards. CS Operations & Administrative Auditing (~20%) - Workflow Auditing: Audit recurring administrative tasks across the CSM team (e. g. , account health updates, account health scores, recurring weekly administration) to maintain quality control. - Process Standardization: Identify gaps in administrative routines and recommend streamlined templates, checklists, or procedural improvements. - Reporting & Tracking: Maintain weekly and monthly operational scorecards detailing B2A completion rates and team administrative compliance. - Team Support: Assist CSM team members with ad-hoc administrative tasks and cross-functional handoffs as needed. - Support other reporting/analysis areas including: Post-Conference dashboard audits/prep, Salesforce reports/dashboard creation and maintenance, Risk report analysis. Qualifications - Education & Experience: - Bachelor’s degree or equivalent professional experience. - 1-2 years of experience in an analytical, customer service, or administrative role. - Technical Skills: - Proficiency with standard office productivity tools (Microsoft Office Suite, Google Workspace). - Familiarity with CRM systems (e. g. , Salesforce) is a plus. - Strong Excel / Google Sheets skills (data entry, basic formulas, filtering, and cross-referencing).
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