Job Description

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• Provide effective IT floor support to resolve immediate operation issues to minimise impact; 1st level troubleshooting; Windows OS, PC, network, Microsoft Office (M365 suite), Exchange and Active Directory, trading specific packages, external information services, online trading platforms, bespoke trading applications
• Maintain good working relationship with stakeholders such as the Trading business users, IT Service Desk and partners, vendors, and IT management
• Work collaboratively within Shell IT (i.e., Service Assurance team, Enterprise Services and Application Operations) to coordinate effective resolutions to operational issues
• Ensure all required security, compliance and equipment demand processes and procedures are followed
• Facilitate local deployment of software and hardware rollouts, as required
• Provide support during the regional annual Business Continuity tests
• Balancing satisfying user requests while adhering to the IT policies and processes
• Apply technical acumen towards continuous improvements to processes and tools both inside the team and to support the business

Requirements

• Relevant Information Technology or Management Information Systems education at bachelor's degree level or equivalent (qualified associates deg.)
• Minimum of 2-3 years of desktop or infrastructure support experience preferably in End-User environment
• Excellent English language communication skills
• Strong technical knowledge of industry standard PC technologies and the Trading user desktop environment
• Experience with call-logging systems (i.e., ServiceNow)
• Excellent customer-facing, interpersonal skills
• Affinity with both technology and business processes
• Ability to deal with business and IT management at all levels
• Ability to prioritise in a demanding environment with multiple deliverables
• Self-starter, reliable and able to work with minimum supervision
• Strong knowledge of Windows OS, MS Office products (M365), Exchange, AD
• Awareness of market data feed services (i.e., Reuters, Bloomberg ICE, MarketView)
• Knowledge of development/scripting tools (i.e., Excel, VBA, Java, Power Shell, MS Power Platform)
• Knowledge of support, troubleshooting processes and ITIL certification a plus

Job Type: Contract

Salary: $80.00 - $100.00 per hour

Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Experience:

• Desktop support: 10 years (Required)
• ServiceNow: 10 years (Required)
• M365: 10 years (Required)
• Active Directory: 10 years (Required)
• trading platforms: 10 years (Required)
• trading application: 10 years (Required)
• Reuters: 10 years (Required)
• MarketView: 10 years (Required)
• Bloomberg ICE: 9 years (Required)
• Shell Scripting: 9 years (Required)

Work Location: In person

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