Job Description

POSITION: Retail Sales Ambassador (Part-Time)

ROLE & LEVEL/GRADE: A1 / 2

DEPARTMENT: Retail

DIRECT SUPERVISOR: Retail Operations Manager

SUMMARY: The Phillip and Patricia Frost Museum of Science is actively seeking a part-time Retail Sales Ambassador to enhance our Retail team. This role plays a crucial part in ensuring an exceptional guest experience at both the Science Store and secondary retail locations. In addition to accurately processing sales transactions, the Retail Sales Ambassador takes charge of daily inventory processes, including product handling, processing, merchandising, and other inventory related tasks. This position is indispensable to our year-round operation, requiring not only a friendly demeanor and excellent customer service skills but also proficiency in technical and inventory tasks within the point-of-sale system (Heartland Retail). The hourly wage for this role is $15.60.

AVAILABILITY REQUIREMENTS:

Candidates must have open availability for a minimum of three days a week, including one weekend day (Saturdays or Sundays). Additionally, availability on holidays from 9:30 am to 7:30 pm is required.

RESPONSIBILITIES:

• Actively participate in all inventory-related task assignments and ensure the accuracy and completion of tasks daily.
• Complete replenishment tasks and ensure the retail floor is prepared for guests.
• Handle multiple tasks in a fast-paced environment, including inventory counts, sorting, merchandising, and restocking in a loading dock setting.
• Adhere to department policies and procedures concerning cash handling, information security, and inventory management.
• Assist guests with transactions, questions, and concerns, ensuring a seamless and friendly experience.
• Utilize customer service training to identify and resolve guest issues.
• Represent the museum with integrity, embodying organizational values and promoting our mission daily.
• Identify and communicate areas of improvement to maximize guest satisfaction.
• Assist guests with information and direction during emergencies or evacuations.
• Enforce company safety policies.

QUALIFICATIONS:

High School diploma (higher education preferred).

KNOWLEDGE, SKILLS, AND ABILITIES:

• Customer service experience in a high-volume environment.
• Retail experience is a plus.
• Friendly demeanor with strong interpersonal skills.
• Ability to multitask and handle stress in a fast-paced environment.
• Fluency in multiple languages is desirable.
• Strong oral and written communication skills.
• Team player with the ability to work under minimal supervision.
• Flexibility to perform other tasks as needed.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand for long periods of time as well as talk and hear. The employee is frequently required to walk and use the stairs; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds on select occasions. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work time will be primarily spent on the floor delivering programs and require being exposed to the elements such as sun, heat, wind, etc. frequently. Weekend and evening work in alignment with programs is required.

CLEARANCE REQUIREMENTS:

• Background clearance.
• Drug screening as part of the Drug-Free Workplace Program.

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