Job Description

Join our team and be part of something truly transformational!

CareGard Warranty Services, part of Automotive Financial Group (AFG), has been redefining the automotive protection industry since 1994. Over three decades, we’ve grown into a trusted leader in vehicle service contracts and protection products, partnering with dealerships, finance companies, and OEMs nationwide. Our focus goes beyond products—we’re dedicated to developing great people and building a culture grounded in trust, reliability, and exceptional service. Today, CareGard is recognized as a top‑rated extended warranty provider with a reputation for consistency, integrity, and industry‑leading customer satisfaction.

Excellence Is in Our DNA

At CareGard, we hire people who think like owners. You’ll find a team that embraces initiative, accountability, innovation, and an unwavering commitment to excellence. Our culture empowers you to grow, dream bigger, and approach challenges with curiosity and vision. As we continue expanding, we’re looking for individuals who want to become the best version of themselves—professionals who lead with integrity, push boundaries, and help shape the future of automotive protection.

About You

You have a solid understanding of aftermarket warranties and enough mechanical knowledge to confidently review and process claims. You communicate clearly with repair facilities, support smooth claim payments, and handle questions from customers and teammates with professionalism. You stay organized, document your work carefully, and manage follow‑ups to keep everything moving on time. You work well with others and take pride in delivering accurate, efficient service.

Duties and Responsibilities:

• Understand Ancillary policies to adjudicate claims
• Verification of submitted claim requests to ensure they comply with the terms of contract coverage
• Process verified claims in an online portal, including documenting all communications
• Work directly with repair facilities, providing payment on approved claims
• Answer internal/external claim and coverage inquiries via phone, email, mail, and fax communications
• Work with other adjusters and other departments to ensure accuracy & timely customer service
• Timely and accurate record keeping, including data entry, analysis and storage of incoming documents, spreadsheet management, and tracking needed follow-up communications.

Qualifications:

• 2 years experience as a technician 
• Excellent Customer Service skills 
• Values continued growth.
• Bilingual - Spanish/English (preferred) 
• Working knowledge of Microsoft Word, Excel, and Outlook products.
• Data Entry (accuracy a must).
• Clearly communicates information to callers and accurately obtains all required information.
• Reliability and dependability are a must in this position
• Work onsite Monday - Friday (Grapevine, TX)

Benefits offered:

• Nine Paid Holidays
• Education/Licensing assistance
• Paid time off (10 days the first year)
• No evenings
• Health/Dental/Vision Insurance
• 401(k) match
• Employee recognition and company events

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