Job Description

Job Responsibilities:

• Operations Support
• • Execute standard operating procedures for case management workflows
• • Maintain operational documentation and records
• • Support quality control measures to ensure consistent service delivery
• • Identify and report operational challenges or inconsistencies
• • Assist in maintaining system configurations and operational documentation
• Operational Execution
• • Follow established case management processes and procedures
• • Ensure accurate and timely execution of operational tasks
• • Maintain organized records of operational activities
• • Support the implementation of operational changes as directed
• • Assist in tracking operational metrics and key performance indicators
• Quality Assurance & Compliance
• • Adhere to quality standards and operational guidelines
• • Follow regulatory requirements and company policies in all operational activities
• • Support documentation efforts for audit readiness and compliance reporting
• System Utilization
• • Utilize case management platforms effectively for daily operations
• • Follow established protocols for system use and data entry
• • Report system issues or inconsistencies to appropriate teams
• • Assist in maintaining system documentation and operational guides
• Documentation & Knowledge Management
• • Maintain accurate and up-to-date operational records
• • Follow established documentation practices for workflows and processes
• • Contribute to the development of operational reference materials
• • Assist in creating and updating standard operating procedures

Skills:

• • Salesforce is preferred but not required
• • Preferred experience hematology blood disorders, oncology
• • Transition to new CRM, platform (patient case platform)
• • Proficiency in Microsoft Office Suite, particularly Excel and Word
• • Familiarity with CRM systems and operational platforms
• • Strong attention to detail and data entry accuracy
• • Basic understanding of operational workflows and procedures

Education/Experience:

• Bachelor's degree required

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